Technical Account Manager

Описание вакансии

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.

Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.

Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.

In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.

Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.

We are seeking a technically skilled Technical Account Manager with B2B outreach experience to fine-tune AI Agents to match customers’ brand voice, compliance constraints, and risk tolerance to maximize performance and effectiveness. In addition, you'll provide documentation, training, and knowledge transfer so customer teams can adopt and leverage AI agents successfully.

This role will entail building, integrating and deploying AI agents tailored to each customer: data ingestion pipelines, custom integrations, connectors to CRMs / MAPs / internal tools, and full-stack code as needed.

Key Responsibilities:

• Account Management

+ Guide customers through onboarding and campaign execution

+ Collaborate with Customer Success to align on goals and performance

+ Use data to uncover insights and deliver better customer outcomes

• Campaign Management

+ Set up domains, email accounts, and deliverability systems

+ Build, QA and optimize customer-specific B2B email campaigns

+ Analyze and manage B2B prospect lists for targeted outreach

+ Monitor performance, resolve issues, and refine targeting

• Outreach Management

+ Track and respond to campaign replies

+ Drive follow-up, book meetings, and manage conversion funnels

+ Capture best practices and design scalable, AI-enhanced outreach processes

+ Partner with engineers to provide feedback that shapes the product roadmap

Qualifications:

• 3-5 years experience in customer success, sales outreach or technical implementation roles
• Demonstrated experience with B2B email marketing platforms and sales outreach workflows
• Background in sales outreach, B2B, lead nurturing, prospect engagement and 1:1 email copywriting is preferred
• Proven ability using data to analyze campaign performance and implement optimizations
• Experience working with CRM systems and managing customer data
• Excellent communicator and collaborator across teams
• High-ownership mindset, detail-oriented, and comfortable managing multiple accounts.
• Excited to experiment with AI tools and influence product development

This role offers significant growth opportunities as you'll help define our customer success processes while directly contributing to our revenue growth through hands-on technical implementation and customer engagement.

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.