Technical Customer Success Manager

Описание вакансии

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

What’s the job?

We are looking for a driven, tech-savvy, Technical CSM to join our team. In this role, you will provide professional services for our clients.

You will set up Connecteam features based on their processes, help integrate Connecteam with other platforms, and migrate data from other platforms into Connecteam. You will collaborate closely with CS and R&D teams to develop expertise and provide top-notch service, streamlining customer processes, onboarding and saving them valuable time

Responsibilities:

• Meet with clients daily to provide the above services.
• Work offline for clients to complete work given by them.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
• Manage multiple tasks in a fast-paced and high-pressure environment.
• Collaborate with CS and R&D teams to ensure a seamless customer experience.

Requirements:

• One year experience in a SaaS company - MUST.
• English AND Hebrew Native level - MUST.
• You are tech-savvy, dedicated, eager and curious to learn new things, and constantly improve.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high-pressure environment.
• Working hours: Monday-Friday: 10:00AM to 7:00PM to align with EMEA time zones.

If you’re passionate about helping people’s businesses grow efficiently and you have the required experience and skills, we would love to hear from you!

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

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