Technical Implementation Manager

Описание вакансии

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Technical Implementation Manager reporting to the Manager, Technical Implementation, will be responsible for managing the key elements behind our world class member experience. This role requires a proactive problem solver with strong analytical skills, capable of cutting through initial ambiguities to uncover root causes efficiently. The ideal candidate should be adept at navigating both internal and external teams, acting as a bridge between stakeholders to ensure seamless communication and resolution of complex issues. They must be comfortable identifying and proposing solutions in environments with incomplete or evolving information, demonstrating a creative and solution-oriented mindset.

In addition, this individual must exhibit technical acumen and the ability to translate business requirements into scalable, automated solutions that improve operational efficiencies. They should feel empowered to make decisions confidently, even when the path forward is unclear, using sound judgment and technical expertise to drive results. A deep understanding of operational processes, automation tools, and cross-functional collaboration is essential to thrive in this role.This role may also require the support of direct customer implementations. This is a full time, remote position on our team. Occasional travel may be required for company, customer or team events and meetings.

What you’ll do:

*Day-to-Day Operations & Support*

• Driving eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing).
• Driving eligibility file changes for existing customers (file format or value changes and/or file source changes).
• Driving remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation).
• Driving non-automated eligibility deactivation processing on behalf of our Customers.
• Supporting ad hoc cross-functional initiatives involving eligibility processes, SSO, and Customer configurations.

*Customer & Stakeholder Engagement*

• Serving as the main technical resource for our Customers and their vendor partners in support of:

• New eligibility file development
• Update existing eligibility files
• Remediate eligibility file issues

• Maintain eligibility file specifications documentation.
• Creating and maintaining internal eligibility file process enablement documentation.
• Maintaining eligibility file Customer point of contact database.
• Collaborating with Customer Success and Marketing to operate evergreen Customer communications regarding eligibility file maintenance.
• Collaborating with cross-functional teams to develop tailored technical solutions for our Customers.
• Serve as team and cross-functional expert/SME for the eligibility file process, SSO, and internal Customer configurations.

*Process Improvement*

• Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency.
• Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).

*Configuration & Integration*

• Build and maintain eligibility file processing configurations.
• Build and maintain internal Customer account configurations.
• Assist with relaunching our Customers’ programs annually.

What success looks like in this role:

• Customer projects (internal configurations, eligibility files, SSO, etc.) launch on-time
• Eligibility files complete and automated by launch date
• Eligibility files updated regularly to meet current specifications
• Issues with eligibility files remediated in a timely manner
• Customer satisfaction via survey responses specific to technical implementation (SSO, SFTP, etc)
• Completion of key initiatives directly related to department scalability

What you’ll bring:

• Bachelor’s degree or higher.
• 3-5+ years of technical implementation, technical account management, client services, client operations, and/or technical operations experience.
• Advanced understanding of ETL pipelines, API integrations, SSO, & data ingestion processes
• Proficient in SQL/ Advanced understanding of relational databases
• Experience creating cross-functional PRD, SOP, or Playbooks
• Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet).
• Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically.
• High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach.
• A deep passion to transform the U.S. healthcare system, especially mental health.
• Willing and able to travel as necessary (approx. 10%).

The target base salary range for this position is $80,000 - $92,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:Our Values

*Our privacy policy:*https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.