Technical Support

Описание вакансии

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role.

Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations.

As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the ICT time zone.

✨ What awaits you here?

• The primary focus of the position will be onBraiins OS (Linux-based bitcoin mining firmware) and Braiins Manager (cloud-based solution for monitoring and controlling bitcoin mining operations).
• You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks.
• You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.
• You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features
• You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs.
• You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing  to service improvements.
• Willingness to travel to data centers to onboard and support clients on-site is a plus.

💻 Required Technical Skills

The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.

• Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
• Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance.
• Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.
• Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.
• Familiarity with remote access protocols such as SSH (Secure Shell)  for troubleshooting and performing administrative tasks on remote mining devices.

🔎 General requirements

• Perfect English proficiency, excellent communication skills, and the ability to work within *UTC+7 time zones*.
• Ability to communicate effectively in writing and through client calls on a daily basis.
• A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.
• Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you.
• Willingness to work during weekends and outside traditional working hours is a plus.

🏖 What we offer:

• Full-time position with flexible working hours and possibility to work remotely.
• Both possibilities to work as an Employee or Freelance.
• Work on long-term projects with our highly skilled and reputable team.
• Career growth opportunities inside the company based on your talent and performance.
• Make a difference helping us to change the landscape of bitcoin mining.