Technical Support Specialist (L2)

Описание вакансии

#vacancy #вакансия #technicalsupport #payments #fintech #paymentprocessing #customersupport

*🧷 Position:* Technical Support Specialist (L2)

*📍 Location:* Limassol | On-site / Hybrid after probation

*⚡️ paytech* builds the technology behind modern payments.

Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Technical Support Specialist (L2) to join our Customer Experience team and take ownership of complex technical and payment-related issues.

*🧩 Key Responsibilities:*

• Investigate and resolve complex technical issues related to payment transactions, products, and integrations
• Analyse logs, transaction data, API requests and responses, and system behaviour to identify root causes
• Take full ownership of escalated cases, ensuring timely resolution and clear communication with customers
• Reproduce reported issues in test environments and collaborate with Engineering teams to resolve bugs and system problems
• Troubleshoot payment failures, transaction errors, and integration-related incidents
• Support internal testing of new features, fixes, and releases to ensure product stability
• Document known issues, troubleshooting steps, and solutions to improve the internal knowledge base
• Support and mentor junior support agents, sharing technical expertise and best practices
• Collaborate with internal teams to continuously improve support processes and customer experience

*🗒 Requirements:*

Must-have:

• Experience in B2B technical support within fintech, payments, or a similar technical environment
• Understanding of payment processing, transaction lifecycles, and payment systems
• Practical knowledge of APIs, HTTP requests/responses, and basic SQL/database queries
• Ability to analyse logs, investigate technical incidents, and identify root causes
• Strong troubleshooting, analytical thinking, and problem-solving skills
• Ability to explain complex technical issues clearly to non-technical customers
• Experience working with technical support tools, ticketing systems, and escalation processes
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Willingness to work in a 24/7 shift-based environment
• Native or fluent Russian and English at B1 level or higher

Nice-to-have:

• Hands-on experience with PSPs, payment gateways, or acquiring platforms
• Experience troubleshooting payment integrations and API-related issues
• Familiarity with Postman, Jira, and technical monitoring tools

*🎁 What We Offer:*

• Opportunity to work with complex payment technologies in a fast-growing fintech environment
• Clear career progression toward senior technical, team leadership, or product-related roles
• Competitive salary package and performance bonuses
• Ongoing technical training and professional development
• Work equipment tailored to your needs: Mac, Windows, or Linux
• Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
• Private medical insurance after probation and additional benefits, including sport coverage
• Partial lunch coverage
• Hybrid work option after probation
• Full work-permit support

*🌿 Contact:* Откликнуться