Chief of Staff, Care Delivery

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OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Chief of Staff, Care Delivery is a high-impact, highly visible role serving as a force multiplier to the lead of our Care Delivery organization. This leader oversees an organization of approximately 500 clinical and operational staff — spanning nurses, nurse practitioners, physicians, community health workers, social workers, and operators — working within a value-based oncology care model.

The Chief of Staff, Care Delivery will drive clarity, alignment, and execution across one of the most complex and consequential parts of the organization. This is not a coordination-only role. The right candidate will operate with autonomy, exercise sound judgment in ambiguous situations, and serve as a trusted thought partner to senior leadership on both long-term priorities and day-to-day operational performance.

This role is ideal for a sharp, mission-driven operator who wants enterprise-level exposure, thrives in fast-moving environments, and aspires to a broader leadership role in healthcare.

This role reports to our SVP of Clinical Innovation & Delivery Design.

KEY RESPONSIBILITIES

1. Execution & Priority Management

1. Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
2. Track and drive progress on the highest-priority initiatives across clinical operations
3. Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
4. Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews

1. Cross-Functional Coordination

1. Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
2. Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
3. Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
4. Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications

1. Operational Performance & Insight

1. Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
2. Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
3. Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions

1. Communications & Organizational Effectiveness

1. Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
2. Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
3. Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through

To hit the ground running, we expect you to have a proven track record and experience in healthcare working on high-performing teams. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and be the first to step up, fix, and overcome them.

WHAT LEADS TO SUCCESS

*People-first. Thyme Care’s mission and members matter to you deeply.**Credentials & Experience.*

• + MBA, preferred

+ Clinical Background (RN, SW, NP, PT/OT), preferred

+ 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence

+ Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate

+ Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required

+ Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization.

Skills & Capabilities.

• + Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives

+ Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty

+ High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels

+ Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through

+ Proficiency in performance management tools, operational dashboards, and/or project management frameworks

Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.

Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.

Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.

Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video conferencing, Google Suite, Slack, electronic health records, or comfort in learning new technology is vital.

Proactive.You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $187,000-220,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious ofrecruitment fraud, and always confirm that communications are coming from an official Thyme Care email.