Customer IT Support Engineer

I am writing to express my strong interest in the Customer IT Support Engineer position at ENFINT. With over two years of experience in IT operations and a solid technical foundation in SQL, API troubleshooting, and monitoring tools like Grafana and ELK, I am confident in my ability to provide exceptional support for your AI Agents platform. My background in incident management and familiarity with ITIL principles align perfectly with the responsibilities of monitoring system health and coordinating cross-team resolutions.

I am particularly drawn to ENFINT's focus on AI technology and the opportunity to work in a dynamic, remote environment. Having managed complex technical issues and communicated effectively with stakeholders in previous roles, I am prepared to lead post-incident reviews and drive continuous improvements. My fluency in English and proactive approach to problem-solving will allow me to contribute immediately to your team's success during the Mexico time zone shifts.