Customer Retention Specialist Intern

Описание вакансии

Hi, we’re CompanyCam.

We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

We're looking for a Retention Specialist Intern who's genuinely excited about keeping customers happy and helping them succeed to join us. You'll be the person who picks up the phone, sends the thoughtful email, and has real conversations with contractors who may be thinking about leaving CompanyCam or whose accounts are in jeopardy due to outstanding payment issues. Your mission? Keep them around by understanding what they need, solving their problems, and making sure they feel heard. Yes, we’ve got daily retention goals, but this role is more than that, it's about building relationships that matter and making CompanyCam better for everyone who uses it.

Location: Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

What You'll Do

• Retain customers by having meaningful conversations through phone, email, and text to understand their concerns and find solutions
• Gather and act on feedback from at-risk customers, turning their insights into actionable recommendations for our product and experience
• Develop repeatable processes and resources that make retention scalable and effective across the team
• Negotiate and problem-solve with customers to address their pain points and demonstrate the value CompanyCam brings to their business
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure customer voices shape our roadmap
• Prioritize and manage multiple customer requests simultaneously, knowing which fires to put out first
• Become a product expert, understanding CompanyCam inside and out so you can confidently guide customers to success
• Execute seamless handoffs to our Customer Success team at the right time, while keeping internal communication sharp through detailed notes, cross-channel collaboration, and integrity in every interaction
• Handle all private and financial information responsibly and with strict confidentiality

The Impact You'll Have

*At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. I**n this role, you’ll drive impact by:*

• Directly reducing churn and impacting company revenue by saving customer relationships and keeping contractors connected to the tools they need
• Influencing product direction by bringing real customer pain points and needs to the teams who can solve them
• Building frameworks that help CompanyCam scale retention efforts as we grow, making your work benefit customers for years to come
• Strengthening our customer-first culture by showing up for contractors when they need us most

What You'll Bring

• Strong communication skills with the ability to listen deeply, understand customer stories, and find practical solutions
• A persuasive and empathetic attitude that helps you negotiate while genuinely caring about customer success
• Problem-solving chops and the ability to navigate tough conversations with grace and confidence
• The ability to independently manage a fast-paced workload with composure, self-motivation, and follow-through to see competing priorities through to completion\\.\\
• A business mindset that balances customer needs with what's best for CompanyCam
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a hourly position at CompanyCam. Our compensation for this role is $15.00 per hour. This is a part-time position with an expected 20-25 hours per week, not to exceed 32 hours in any given week.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.