Customer Success Manager Spain (m/f/d)

Описание вакансии

!Position

Position

Full-time

!Location

Location

Madrid

!Start

Start

As of Now

!Contract

Contract

Permanent

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.

PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!

Meet the team here!

What you’ll get to do

PlanRadar is looking for an experienced Customer Success Manager for Spain to join our global Customer Success team and take ownership of a growing customer portfolio in one of our most dynamic markets.

As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar’s features effectively to achieve measurable outcomes and long-term value.

You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention. While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar.

AMONG OTHER THINGS YOU WILL

• Own the onboarding, implementation, and adoption journey for customers in one of our growing markets
• Act as theproduct expert, enabling customers to successfully deploy and scale PlanRadar across their projects
• Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
• Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realisation
• Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
• Minimise customer churn through continuous engagement, education, coaching, and persuasion
• Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience

WHO YOU ARE

• You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management
• Alternatively, you have a background inconstruction or real estate, combined with experience working with customers and digital solutions
• You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
• You have excellent Spanish (native-level or C2) and strong business English skills
• You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success

What we offer

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Centrally located and attractive office in Madrid
• Performance-related career system with competitive and progressive base salary
• Possibilities to work from home
• Motivated and agile team with a common vision
• Additional benefits like team events, free drinks & snacks, …

Benefits

!Buddy program

Buddy program

!In-house trainings

In-house trainings

!Global culture

Global culture

!Relocation package

Relocation package

!Team events

Team events

!Home Office possibilities

Home Office possibilities

!Flexible working hours

Flexible working hours

!Free drinks, snacks & fruits

Free drinks, snacks & fruits

!Referral program

Referral program

!Commission or bonus

Commission or bonus