Engineering Manager, Consumer Fraud

Описание вакансии

!](https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806) ![

About the Team

The Consumer Fraud team plays a critical role in protecting both the company’s financial health and customer trust through LLM-powered and AI-native fraud prevention systems.  Our mission is to ensure that every customer interaction on our platform - whether through credit & refund, promotions, trials, or referrals - is fair, transparent, and free from fraud.

We are building an AI-first fraud platform powered by large language models and agentic systems. By combining LLM reasoning with real-time risk signals and machine learning, we detect evolving fraud patterns, automate decisions, and adapt quickly to adversarial behavior while minimizing friction for legitimate users.

Our vision is to empower customer growth and satisfaction by streamlining the processes rich in incentives across all consumer verticals, including restaurant, retail, and grocery.  As an AI-driven layer of intelligent protection, we aim to offer seamless, industry-leading solutions that not only delight our customers but also safeguard the integrity and financial well-being of DoorDash.

About the Role

DoorDash is looking for an Engineering Manager to lead the Consumer Fraud team. This team builds AI-first fraud prevention systems, spanning LLM-powered decisioning, machine learning models, and real-time risk platforms that protect the customer experience at scale.

You will be instrumental in:

• Enhancing Customer Trust: Deliver seamless, high-quality experiences while leveraging LLM reasoning and ML models to detect abuse and protect customer interactions in real time.
• Combating Fraud with AI: Design and deploy machine learning and LLM-powered systems that understand complex user behavior, detect emerging fraud patterns, and automate enforcement with high precision.
• Automating and Scaling Fraud Operations: Build agentic workflows and AI-assisted review systems that reduce manual effort, accelerate investigations, and continuously improve through feedback loops.
• Developing Intelligent, Scalable Platforms: Create reusable, platformized fraud systems that combine real-time signals, model outputs, and LLM-based decisioning to enable rapid experimentation and deployment across teams.

As an Engineering Manager, you will partner closely with Product, Design, Analytics, and Operations to define and execute an AI-driven fraud roadmap with minimal user friction. You will lead a team of engineers to build scalable, intelligent systems and solve complex challenges at the intersection of ML, LLMs, and distributed systems.

You're excited about this opportunity because you will…

• Lead and grow a team of exceptional backend engineers delivering user-friendly engineering solutions
• Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
• Provide architectural guidance and professional development for a team of 5+
• Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
• Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team

We're excited about you because you have…

• BS, M.S., or PhD. in Computer Science or related field
• 3+ years of experience in people management leading backend teams
• 8+ years of industry experience
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$193,800—$285,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.