Junior IT Software Manager

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The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As the Junior IT Portfolio Manager, you will take on a key responsibility on data accuracy, reporting, and process reliability, helping us manage software tools more efficiently. You'll work with advanced Google Sheets to track active vs. inactive users, validate data, and support SaaS lifecycle management., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Process Gatekeeping & Compliance: Serve as a key approver for software Purchase Requisitions in Workday, meticulously verifying that every request complies with our established procurement policies and has the necessary documentation.
• Service Desk Ownership: Manage and resolve day-to-day SaaS requests submitted through our Jira Service Desk, providing timely support and clear communication to stakeholders across the organization.
• Software & License Optimization: Actively drive cost savings by identifying and reclaiming unused software licenses, supporting software consolidation projects, and ensuring our license data is consistently accurate.
• Financial & Data Accuracy: Support the team by tracking software spend, assisting with monthly financial reporting, and maintaining data integrity in our SaaS management platform.
• Stakeholder Collaboration: Work closely with Finance, Procurement, and business stakeholders to ensure a smooth, transparent, and efficient software lifecycle.

What you’ll bring

• + 1–3 years of experience in IT procurement, software asset management, FinOps, or a similar operational role.

+ Procurement Systems: Hands-on experience with procurement or ERP systems (Workday is a significant plus).

+ Service Desk Tools: Proficiency with ticketing systems (Jira Service Management is highly preferred).

+ Numerically Literate: Strong comfort with numbers and spreadsheets (Google Sheets/Excel) for tracking financial data, spend, and license counts.

+ IT & SaaS Awareness: A solid understanding of software licensing models and the SaaS lifecycle. Experience with SaaS Management Platforms (e.g., Trelica, Zylo) is a plus.

#### Soft Skills

+ Meticulous Attention to Detail: You have an exceptional eye for detail, ensuring compliance and accuracy in every PR, ticket, and report you handle. This is non-negotiable.

+ Strong Sense of Ownership: You are a reliable self-starter who takes full responsibility for your tasks, proactively drives them to completion, and requires minimal supervision to get the job done right.

+ Analytical Problem-Solver: You can identify process inefficiencies or cost-saving opportunities and enjoy finding practical, effective solutions.

+ Clear & Professional Communicator: You can explain process requirements and decisions clearly and professionally to various stakeholders in English.

+ Eagerness to Grow: You are adaptable and excited by the opportunity to grow with the team as our scope potentially expands into new areas.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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