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Junior IT Specialist (Helpdesk Technician)

Location: Brooklyn, NY (In-office)

Schedule: Full-Time (W2)

Compensation: $25 - $27/hr

About MedElite

MedElite is a growing healthcare organization providing integrated services to patients and partner facilities nationwide. We are committed to operational excellence and innovative solutions that support high-quality patient care.

Position Summary

The Junior IT Specialist will serve as a frontline support resource for MedElite’s internal teams, providing helpdesk and technical support across hardware, software, and network-related issues. This role will support employees primarily in a Google Workspace environment and will assist with onboarding/offboarding, troubleshooting, device setup, and internal IT projects in partnership with the Director of IT.

Key Responsibilities

• Provide helpdesk support to internal employees, phone, and in-person troubleshooting
• Troubleshoot hardware, software, printer, and connectivity issues across the organization
• Support employee onboarding and offboarding, including laptop setup, Google account provisioning, and access management
• Administer basic Google Workspace functions such as password resets, group management, and user access troubleshooting
• Assist with IT inventory tracking, device deployment, and equipment management
• Support endpoint setup and configuration (Windows environments as needed)
• Escalate complex technical issues to the Director of Technology and assist with resolution
• Help maintain IT documentation, internal guides, and support processes
• Assist with IT projects including software rollouts, system upgrades, and security initiatives
• Ensure proper handling of sensitive data and follow internal compliance/security expectations

Qualifications

• 2-3 year of IT support or helpdesk experience (or equivalent training/education)
• Familiarity with Google Workspace (Gmail, Drive, Admin Console, groups, user management) and Google Cloud
• Strong troubleshooting skills across hardware, networking basics, and common business applications
• Strong communication skills with a customer service mindset
• Ability to manage multiple tickets and prioritize effectively

Preferred Qualifications

• Experience supporting Windows environments
• Familiarity with endpoint management tools (ex: Microsoft Azure, Admin Console, Google Endpoint Management, etc.)
• Experience in healthcare or regulated environments with sensitivity to HIPAA-related practices
• CompTIA A+ or Network+ certification (preferred, not required)

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off
• Commuter Benefits
• Complimentary Travel Expenses

Why Work With Us?

• Make a meaningful impact in the nursing home community
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.

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