Manager, Consumer Research (P1478)

Описание вакансии

84.51° Overview:

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

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The Consumer Research team within 84.51° uncovers the “why” that complements the deep behavioral understanding 84.51° uniquely delivers.  Our focus is uncovering the “Why,” integrating it with the “What,” and turning these insights into human stories and business recommendations that compel action to be taken that delight our customers in ways no other retailer can.  We strive to consistently bring this human understanding to the business and serve as a strategic partner to leaders at 84.51°, Kroger, and our clients.

The Manager, Consumer Researcher on our team is accountable for the creation and execution of research projects start to finish, applying best practices and standards to projects, and delivering actionable results to stakeholders- both internal and external. The role will execute research across a range of methodologies (Quantitative and Qualitative) and will include custom work, leveraging existing products and solutions, and incorporating existing data to support a holistic view that raises the collective understanding of our customers’ motivations and perceptions.

You will be accountable for:

• Manage and develop junior consumer researchers on insights interpretation, results delivery, and data science methodologies
• Owning the identification of research needs and supporting designing research projects to meet those needs
• Executing or leading others through execution of research activities for projects end to end including: defining sample, determining feasibility, questionnaire/screener drafting, data cleaning, designing and executing an analysis/insights plan, overall quality assurance throughout, and delivering results and recommendations.
• Driving and identifying opportunity areas for increased efficiency in our research processes and products to increase the ROI of all of Consumer Research
• Owning client/stakeholder relationships, through consultation, interpretation of business questions, and delivery of results with clear recommendations
• Collaborating with teammates, cross functional partners and external vendors to manage and progress projects from start to finish
• Serving as a passionate, vocal champion for customers and getting to “the Why”

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Ability to lead the consumer research process across both qualitative and quantitative methods with prior experience scoping and executing a variety of consumer research projects
• Ability to demonstrate expertise in one or more research related software/tools (e.g. SPSS, R, Python, Alteryx, Tableau, Qualtrics, SmartPLS, Lighthouse Studio, quick turn research platforms, etc.)
• Strong understanding of various data types and strong ability to effectively integrate across data types to deliver insights
• Proven experience leading client-facing research engagements, including consulting on business needs, managing expectations, and presenting insights that drive decision-making.
• Impeccable attention to detail, strong discipline and proactivity related to managing timelines and budgets
• The ability to successfully manage many projects at one time and prioritize effectively
• Strong interpersonal and communication skills
• Strong analytical, problem solving and critical thinking skills
• Ability to navigate a quickly evolving and at times, nebulous environment
• Ability to work in a highly collaborative environment

EDUCATION:

• + Bachelor’s or master’s degree, ideally in business, marketing, social sciences, psychology or analytics/statistics.

+ 7-10 years of industry experience

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Pay Transparency and Benefits

• The stated salary range represents the entire span applicable across all geographic markets from lowest to highest.  Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
• Below is a list of some of the benefits we offer our associates:

• Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$102,000—$172,500 USD