Manager, Merchant Development

Описание вакансии

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Our Merchant Development teams focus on strengthening relationships with existing Groupon merchants while driving measurable commercial impact. We partner with local businesses to grow their revenue, optimize their presence on the Groupon marketplace, and build long-term, sustainable partnerships.

As a Manager, Merchant Development, you will lead a high-impact team responsible for growing and protecting Gross Profit across a portfolio of merchants. You will translate strategy into structured daily execution, drive performance discipline, and ensure strong cross-functional collaboration. This is a high-visibility leadership role directly influencing revenue growth, refund reduction, and long-term portfolio stability.

You’ll Spend Time on the Following:

• Leading, coaching, and developing a team of Merchant Development Representatives
• Setting clear expectations around Gross Profit growth, refund reduction, and book-of-business coverage
• Owning the Sales Operating Cadence (1:1s, team meetings, forecast reviews, coaching sessions)
• Driving consistent execution of outreach, follow-ups, and structured merchant growth plans
• Monitoring dashboards and performance reports to identify trends, risks, and opportunities
• Partnering with Market Managers and cross-functional teams on retention and reactivation strategies
• Leading complex merchant conversations and negotiations while protecting margins
• Ensuring CRM accuracy (Salesforce) and delivering clear weekly forecasts to leadership
• Standardizing processes and improving adoption of tools and workflows

We’re Excited About You If You Have:

• 5+ years of experience in sales or account management leadership (e-commerce, marketplaces, local commerce, or subscription models preferred)
• Proven ability to coach teams and elevate performance in fast-paced, KPI-driven environments
• Strong analytical mindset with experience using CRM systems and performance dashboards
• Experience managing merchant retention and long-term account development
• Confidence leading complex negotiations and strategic discussions
• Ability to balance multiple high-value accounts and shifting priorities
• Fluent Polish and English (minimum B2)
• High level of ownership, accountability, and resilience under pressure
• A structured, proactive mindset with strong organizational skills

Join us in building high-performing teams, strengthening merchant partnerships, and delivering measurable commercial impact. If you thrive in a performance-driven, meritocratic environment where leadership is visible and results matter, this role is for you. 🚀

Groupon is an AI-First Company

We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers