People Operations Process Design Manager

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

People Operations at SoFi supports a growing, multi-region workforce across the U.S. and international markets. As we expand into new geographies and continue to mature as a public company, our systems, processes, and service model need to scale with us — without adding unnecessary complexity.

We’re moving from a largely transaction-driven support model to a more standardized, systems-enabled operating model. That means clearer ownership, smarter automation, stronger controls, and processes that actually make sense for the teams using them. We are hiring a Staff People Operations – Process Design to help lead this evolution.

This role reports to the Director of People Operations and operates horizontally across the People Operations function, partnering with our PBPs, COEs, and People Systems teams to design processes and workflows that are clear, scalable, and sustainable over time.

You will be a strong fit for this role if you are someone who thinks in systems, sees patterns across fragmented workflows and has experience building or redesigning processes in complex multi-region environments.

What You’ll Do:

Process & Operating Model Design

• Design and maintain end-to-end People Operations processes (hire to retire and core lifecycle events)
• Define global standards while accounting for regional requirements
• Clarify handoffs between COEs, PBPs, and People Ops to eliminate ambiguity
• Separate design from execution while maintaining strong feedback loops from service delivery

Governance, Prioritization & Controls

• Establish and govern the intake and prioritization model for People Ops system and process changes
• Design and maintain process controls to ensure audit readiness and regulatory compliance; lead remediation when gaps are identified
• Maintain alignment between approved service offerings and system/process configuration

Systems & Workflow Enablement

• Own the People Operations systems enhancement roadmap (Workday, ServiceNow, integrations)
• Translate service requirements into system configurations, workflow logic, and standardized global process flows
• Identify manual steps, workflow friction, and automation opportunities; implement system or process improvements to reduce risk and transactional work
• Drive self-service and AI-enabled solutions to reduce case volume

Change & Adoption

• Partner with COEs, PBPs, and regional People Ops Managers to operationalize changes through SOPs, documentation standards, and knowledge enablement
• Ensure changes are implemented consistently and sustainably across regions

What You’ll Need:

• 8+ years of experience in People Operations, HR Systems, HR Service Delivery, or similar roles
• Direct experience designing global HR processes at scale
• Strong understanding of Workday business process framework and ServiceNow HRSD workflow design
• Experience supporting audit, compliance, or control environments (SOX exposure preferred)
• Demonstrated ability to simplify complex, multi-region operations
• Strong written and structural thinking skills
• Comfortable making decisions and driving alignment across senior stakeholders

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.