Senior Account Manager

Описание вакансии

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team Mission

We are seeking an enthusiastic and results-driven Senior Account Manager to join our Sales team in Dubai. In this role, you will own and grow a portfolio of our largest and most strategic accounts across the Middle East and Africa, building senior stakeholder relationships and driving measurable partner performance.

You will lead joint business planning and QBRs, identify and execute growth initiatives end-to-end, and negotiate commercial improvements that unlock shared value.

As a trusted advisor and informal team lead, you will collaborate closely with cross-functional partners, help remove execution blockers (including connectivity and operational topics where needed), and share best practices that elevate team performance and help scale what works.

Your Mission:

• Develop and maintain strong, long-lasting relationships with senior stakeholders (including C-suite), owning larger and more complex accounts.
• Own strategic account planning, including quarterly business reviews (QBRs), joint business plans, and executive-ready performance narratives.
• Identify and lead growth initiatives with your top accounts—from ideation and business case to implementation, project management, KPI tracking, and reporting.
• Leverage internal cross-functional partners (e.g., Operations, Content, Marketing, Product, Finance/Legal where needed) to unlock opportunities and remove blockers.
• Independently troubleshoot and resolve partner technical and operational issues to maintain strong performance (e.g., availability/pricing accuracy, connectivity via channel managers or API integrations, booking flow issues).
• Pitch and win defined opportunities such as onboarding new activities, increasing availability, and negotiating commercial improvements (e.g., commission, pricing and promo alignment, packaging/value-adds).
• Proactively solve customer and supplier issues, including maintaining a low cancellation rate and improving reliability/fulfillment.
• Lead through influence: role-model best practices and elevate team performance through coaching, knowledge sharing, and creating reusable playbooks/templates.
• Be an informal leader in the Dubai office: drive collaboration, share what works, and help the team execute at a consistently high bar.
• Review activity and account performance; provide regular reporting, insights, and recommendations to grow results and improve quality outcomes (e.g., ratings, cancellations, customer contacts).
• Adopt and champion AI-enabled tools and ways of working to improve account planning, execution speed, and the quality of insights shared with partners and internal stakeholders.
• Represent GetYourGuide at relevant regional events and conferences.

Your Toolkit:

• 6+ years of experience in Sales or Account Management, with a proven track record managing large, complex accounts
• 4+ years of experience in the tech industry (travel tech preferred)
• Experience working in the Middle East and/or Africa
• Fluent in English and Arabic (written and spoken)
• Strong relationship-building, communication, and problem-solving skills
• Proven stakeholder management skills, with the ability to influence internal decision-makers across functions
• Experience leading QBRs and building joint business plans with senior stakeholders
• Strong analytical and commercial acumen, including comfort with KPIs, performance analysis, and negotiations
• AI-curious and eager to learn, comfortable adopting new tools and experimenting with AI-enabled workflows to increase effectiveness and impact.
• Experience troubleshooting partner connectivity topics (e.g., channel managers / API integrations) is a plus
• Hold a valid driver’s license

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• Housing allowance
• Allowance for one flight home per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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