Senior Customer Success Architect - Privacy Management

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Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to compliance, privacy, security, ethics, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

The Senior Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for motivated technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.

Specifically, we are looking for an architect to fit into our ‘Privacy Management’ product offering within our ‘Privacy & Data Governance’ Cloud. By 2025, approximately 75% of the global population is expected to have their personal information protected by modern privacy regulations. These laws vary from country to country, leading to confusion and conflicting requirements for safeguarding personal data. Handling privacy tasks manually increases privacy and security risk, threatens customer trust, and can result in the loss of the right to use data and heavy fines. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.

If you have experience implementing a comprehensive privacy management program that brings about operational efficiencies and mitigates privacy risks and expenses, we would be interested in talking with you.

Your Mission

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into functional OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Successfully present to both implementation teams and C-level executives, earning their trust.
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.
• Mentor junior team members to enhance their strategic skills and knowledge.
• Establish structured feedback loops with customers to continuously improve OneTrust products and services.

You Are/Have

• Demonstrated ability in management, mentorship, and organizational behavior.
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
• Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids.
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
• Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
• Impressive written and verbal communication skills, including proficient presentation abilities.
• Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines.

Your Experience Includes

• BA/BS in a related subject is required
• 3-5 years of experience in a Privacy role
• Demonstrated success working with enterprise customers on technical products
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
• Functional experience in troubleshooting software and web services
• Experience in using software for reporting and task management such as Salesforce preferred

Extra Awesome

• Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
• Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
• Intermediate/ Expert working knowledge of the following:

+ APIs (REST and SOAP)

+ File access, sharing, and/or management workflows (S3 and SFTP)

+ Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)

+ Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)

• Extensive experience implementing and troubleshooting integrations
• Excel at learning emerging technologies and creating technical solutions

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$104,325—$156,487.50 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.