Senior Customer Success Manager

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Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Your impact:

As a Senior Customer Success Manager based in Australia, you will help shape AirTrunk’s customer experience across Asia Pacific. Part of our centralised customer engagement function and reporting to the Director of Customer Success, you will partner closely with global cloud customers and internal leaders to deliver trusted, high‑impact outcomes that support rapid, sustainable growth. You will work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways:

What you’ll do

• Lead multi‑billion dollar customer engagements from proposal development through to contract execution across multiple APAC markets
• Partner with global cloud service providers across commercial, legal and technical dimensions to support rapid, sustainable growth
• Develop high‑quality, data‑driven proposals under tight timelines with minimal guidance
• Own customer governance, business reviews and senior‑level communications, clearly articulating outcomes, risks and next steps
• Act as the first point of contact for customer escalations, coordinating cross‑functional resolution to safeguard trust and long‑term relationships
• Collaborate closely with internal teams to translate complex technical and commercial inputs into seamless, gold‑standard customer experiences

What you’ll bring

• 5–7+ years’ experience in customer success, account management or similar roles, with demonstrated mid‑seniority leadership
• Strong commercial acumen with the ability to grasp and communicate technical data centre concepts
• Proven experience leading complex B2B customer engagements and driving retention and growth
• Excellent communication skills, with confidence engaging senior stakeholders and diverse teams

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

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