Senior Customer Success Manager

Описание вакансии

Are you a proactive relationship manager with a knack for guiding clients to success? Join us at Ivanti to help customers unlock maximum value from our solutions, drive adoption, and champion their ongoing growth. Your expertise will turn satisfied customers into loyal advocates while powering business results for both Ivanti and our clients.

Why this role matters

You’re at the center of Ivanti’s mission—helping customers make the most of their technology so their businesses thrive. You’ll work across teams to drive solutions that keep our clients’ systems running smoothly and securely, making sure every interaction delivers value. Your work has a direct impact on how customers experience Ivanti’s cutting-edge products, their long-term success, and our ability to build lasting partnerships. Join us and help create a collaborative team that makes a difference every day.

What you’ll do:

• Manage post-sale relationships with clients, acting as their trusted advisor for all things Ivanti.
• Drive product adoption and utilization through deep understanding of customer business needs and technical expertise.
• Advise customers on advanced product features, recommending strategies for achieving their specific business goals.
• Identify opportunities for upselling, cross-selling, and renewal to maximize value for both the customer and Ivanti.
• Collaborate with cross-functional teams (Marketing, Sales, Engineering, Professional Services, Training, Support, Finance) to resolve issues and deliver seamless experiences.
• Lead client escalation response and coordinate efforts to deliver successful solutions.
• Build lasting client partnerships by sharing best practices and fostering trust.

What you will bring:

• 3+ years’ experience in customer success, account management, technical support, or related fields.
• Deep understanding of client business processes and ability to translate technical product features into impactful outcomes.
• Excellent communicator—confident advising both business and technical stakeholders.
• Strong analytical mindset and problem-solving skills.
• Ability to manage multiple accounts, prioritize tasks, and deliver results.
• Experience with SaaS, IT solutions, or CRM platforms is preferred.
• Bonus points for certifications, exposure to global environments, and multilingual skills.

Why Ivanti?

• Friendly flexible working model: Choose where you work best and enjoy a healthy work-life balance.
• Competitive compensation & rewards: Health, wellness, and financial benefits tailored for you and your family.
• Global, diverse teams: Collaborate with talented colleagues across 23+ countries.
• Learning & development: Access industry-leading learning tools to grow your skills and career.
• Equity & belonging: Every voice matters. Your story shapes our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation. Diverse perspectives and inclusive decisions drive our ability to deliver world-class solutions to our customers.

Inclusion at Ivanti

Ivanti is committed to building a diverse team and fostering an inclusive workplace where everyone belongs. We welcome applicants from all backgrounds and walks of life. If you need adjustments during the process, reach out to talent@ivanti.com—we’re happy to help.

Ready to help customers become true success stories?

Apply now with your resume and let us know why you’re excited to join Ivanti’s Customer Success Team!