Senior Manager of Reseller Platform Operation team (hybrid)

Описание вакансии

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

About the team:

Our OPS and Support team is distributed across three main locations – Munich, Regensburg, and Bucharest – and collaborates closely with other teams across the IONOS Group. We manage a diverse and modern tech stack, including Kubernetes, Proxmox, Ansible, and databases like MySQL, PostgreSQL, and MongoDB. We value collaboration, automation, and continuous improvement.

About the role:

We’re looking for a forward-thinking leader to oversee our internal platform operations and guide a dedicated team of professionals. In this role, you’ll blend hands-on technical expertise with leadership skills to manage a range of open-source solutions, including Unix/Linux-based systems, databases (MySQL, PostgreSQL, Cassandra), Kubernetes clusters and Kafka. You’ll also collaborate closely with external partners and customers, coordinating on-call rotations to maintain 24/7 service availability. If you’re passionate about fostering a culture of innovation, reliability, and open-source excellence, this position offers the opportunity to shape the future of our domain-focused business.

Main responsibilities:

Leadership & Team Culture

• Provide technical and disciplinary guidance to a committed platform and support team.
• Encourage engagement, growth, and accountability through regular feedback and goal-setting.
• Promote a mindset of continuous improvement throughout all processes.

Operations & Automation

• Ensure stable, secure, and high-performing operations across various Unix/Linux-based systems.
• Refine provisioning and configuration processes (e.g., Ansible) to boost efficiency and minimize manual interventions.
• Manage and scale Kubernetes clusters, and coordinate with open-source tools like Kafka to balance stability, cost, and performance.

Database Administration & Innovation

• Monitor and optimize databases (MySQL, PostgreSQL, Cassandra), including performance tuning, backups, and failover strategies.
• Evaluate emerging technologies and solutions to improve performance, availability, and scalability within an open-source ecosystem.

On-Call Coordination & Incident Response

• Design an effective on-call model to guarantee around-the-clock coverage.
• Act as the escalation point for critical incidents, leading swift mitigation in close collaboration with external partners or customers.
• Establish clear responsibilities and communication paths for rapid issue resolution.

Strategic Collaboration

• Work closely with cross-functional teams (DevOps, Product Management, Leadership) to align platform operations with core business objectives.
• Provide regular updates on system performance, project milestones, and resource requirements.
• Initiate cross-departmental projects to streamline workflows, encourage innovation, and strengthen collaboration throughout the organisation.

Requirements:

Leadership Experience: Proven track record in guiding or coordinating technical teams.

Technical Expertise: Strong background in Unix/Linux administration, open-source automation tools (e.g., Ansible), Kubernetes, and databases (MySQL, PostgreSQL, Cassandra). Experience with Kafka and similar technologies is highly beneficial.

Problem-Solving Skills: Skilled at diagnosing, prioritizing, and resolving complex operational issues under pressure.

Communication Strength: Able to convey technical topics effectively to both technical and non-technical stakeholders, including external partners or customers.

Continuous Learning: A passion for staying up-to-date with evolving open-source technologies and industry best practices.

Tech stack:

Our tech stack is diverse and modern — during your work with us, you’ll have the opportunity to learn and grow with technologies such as Debian Linux, SmartOS, Kubernetes, Proxmox, KVM, VMware, Ansible, GitLab CI/CD, MySQL, Percona Cluster, PostgreSQL, MongoDB, Kafka, HAProxy, ProxySQL, Pacemaker, Heartbeat, Keepalived, PowerDNS, Prometheus, Grafana, Nagios, OpenVPN, pfSense, and networking components like routing, VLANs, and BGP.

What we offer:

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.