Senior Partner Success Manager

Описание вакансии

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We have offices in San Francisco, San Diego, and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities, including Boston and New York, occasionally gather informally at local co-working locations.

You’ll work cross-functionally with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders to support the health, performance, and growth of Oura’s ecosystem partnerships after signature.

What you’ll do

Own partner relationships post-signature

• Take handoff from partnership leads once deals are signed and manage partners through onboarding, launch, ongoing performance management, renewal, and select expansion opportunities.
• Serve as a primary day-to-day point of contact for assigned partners across operations, performance, and collaboration.
• Build strong, trusted relationships with partner stakeholders and help ensure a smooth experience across the partner lifecycle.
• Manage Tier 1 partnerships autonomously – see around the corner on partner issues, growth opportunities and what’s next.

Drive partner performance and execution

• Work closely with Rev Ops to monitor partner performance against defined KPIs such as attach rate, engagement, revenue, partner satisfaction, and operational health.
• Support recurring business reviews with partners and internal stakeholders by surfacing insights, risks, and recommended actions.
• Identify issues early, coordinate cross-functional resolution, and help execute recovery plans where performance is off track.

Improve partner processes and operating rhythms

• Help implement and refine repeatable playbooks for onboarding, launch readiness, in-life support, and QBR/MBR cadences.
• Contribute to partner tiering, governance models, and support structures that align service levels to partner needs.
• Partner with RevOps and Operations to improve reporting, tooling, and workflow efficiency.
• Manage longtail/affiliate partnerships

Be the voice of partners internally

• Gather partner feedback and translate it into clear themes and actionable recommendations for Product, Engineering, Marketing, Data, and Operations teams.
• Share market and partner insights that help internal teams understand where friction exists and where opportunities for improvement or growth are emerging.
• Advocate for partner needs while balancing Oura’s business priorities and member experience.
• Run the internal business development for complex deals, bringing  the right stakeholders together to build and/or develop new systems to scale with deals.

Support operational excellence and compliance

• Partner with Legal, Security, Clinical/Regulatory, Support, and Operations teams to help ensure live partnerships operate within agreed guardrails and service expectations.
• Manage escalations with a high bar for responsiveness, communication, and resolution.
• Help maintain strong internal coordination across launches, reporting, support, and ongoing partner needs.

We’d love to have you on the team if you have

• 6–8+ years of experience in Partner Success, Customer Success, Account Management, Strategic Partnerships, or related operational roles in health tech, SaaS, platforms, or similar industries.
• Experience managing post-sales or post-signature relationships for complex, cross-functional partnerships or enterprise accounts.
• Strong analytical skills and comfort working with data to monitor performance, identify trends, and inform recommendations.
• Experience running business reviews, managing partner escalations, and coordinating across internal teams to drive outcomes.
• Strong communication skills with the ability to synthesize complexity into clear, actionable updates for partners and internal stakeholders.
• A proactive, organized, and solutions-oriented approach, with comfort operating in evolving environments.
• High integrity around privacy, security, and member trust.
• Familiarity with AI tools and workflow automation to improve team productivity and partner enablement.
• A passion for helping people make health a daily practice.

Nice to have

• Background in wearables, healthcare, pharma, diagnostics, or other regulated environments.
• Experience supporting D2C, B2B, or B2B2C partnerships.
• Familiarity with CRM and workflow tools such as HubSpot, as well as AI tools such as OpenAI, Claude, Gemini, or similar platforms.

Logistics & culture

• Location: Remote (ET preferred), periodic travel (~20%) to key partners and company off-sites.
• We value builders who combine high ownership with low ego, move fast, and sweat the details.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $ $143,650 - $169,000
• Region 2   $130,050 - $153,000
• Region 3 $117,300 - $138,000

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!

We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.