Senior Technical Account Manager

Описание вакансии

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.

Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery.  Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.

Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.

AtInMobi Advertising, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com

Overview

We’re looking for a Senior Technical Account Manager (TAM) to partner with premium publishers to ensure successful technical integration, adoption, and ongoing performance of our monetization and programmatic solutions. You’ll act as the technical owner of publisher relationships, leading onboarding, troubleshooting, optimization, and product enablement—while collaborating closely with Sales, Product, Engineering, and Operations.

This is a hybrid role combining technical depth + client leadership, ideal for someone who can translate complex ad tech concepts into clear actions and measurable outcomes for publisher partners.

The impact you’ll make

• Engage directly with publishers, partners, and internal stakeholders to provide pre- and post-sales technical advisory across Web, In-App, and CTV monetization.
• Deliver an outstanding customer experience by setting expectations, owning technical execution, and anticipating and resolving partner issues quickly and clearly.
• Use deep technical understanding of InMobi Exchange products to analyze, troubleshoot, and resolve issues across bid delivery, latency/timeouts, no-fill, discrepancies, creative/rendering problems, and reporting variance.
• Act as the internal liaison between Regional CSM/Sales and Product/Engineering/Exchange Ops—driving alignment, managing communication, and owning outcomes.
• Manage publisher product deployments and upgrades end-to-end across internal and external stakeholders, including integration planning, technical requirements, launch checklists, partner testing, and go-live readiness.
• Lead and support technical onboarding and integrations, including (as applicable):

+ InMobi SDK (iOS/Android), implementation guidance, diagnostics/log capture, upgrade best practices

+ Prebid.js / Prebid Server implementations (wrappers, adapters, auction configuration, timeouts, debugging)

+ OpenRTB supply integrations and validation of requests/signals

+ CTV integrations including VAST troubleshooting, ad pod behavior, and measurement considerations

• Own escalations and incident management: triage → mitigation → root cause analysis → resolution → postmortems and prevention, partnering closely with Engineering and Ops.
• Drive ongoing optimization to improve monetization and technical health metrics such as bid rate, win rate, fill rate, eCPM, match rate, and latency, while balancing user experience and policy requirements.
• Proactively monitor partner health, identify risks early (integration regressions, supply quality concerns, policy/compliance impacts), and implement preventative measures.
• Identify, evaluate, and communicate key market and customer requirements from the field to Product/Engineering teams; translate partner feedback into clear technical requirements and prioritized action plans.
• Stay current on ad tech best practices and standards, including privacy/consent changes that impact monetization (e.g., GDPR/TCF, US privacy signals, cookie deprecation implications).
• Build repeatable processes and documentation: integration guides, troubleshooting playbooks, launch templates, and internal enablement to scale support in a high-growth environment.

The experience you’ll need

• Publisher / advertising technology experience is required (e.g., working with publishers, SSPs/exchanges, header bidding, ad serving, or monetization platforms).
• Strong understanding of programmatic fundamentals and publisher monetization workflows, including auction mechanics and key supply-side metrics.
• Hands-on technical troubleshooting skills—comfortable working with:

+ Logs and event flows, partner debug artifacts, and platform diagnostics

+ Charles / Chrome DevTools / HAR files and network-level investigation for web delivery issues

+ OpenRTB payloads (reading/validating requests, signals, and common failure modes)

• Experience working with and understanding the usage of APIs (REST), including request/response troubleshooting.
• Experience working with relational databases and writing SQL queries for investigations and analysis.
• Familiarity with publisher integrations across one or more of the following (strong plus):

+ Prebid.js / Prebid Server (wrappers, adapters, timeouts, floors, debugging)

+ Mobile app monetization (iOS/Android SDK integrations; mediation concepts)

+ CTV ecosystem basics (VAST, ad pods, SSAI vs client-side considerations)

+ Ad server workflows (e.g., Google Ad Manager) and trafficking concepts

• Strong client-facing communication skills with the ability to translate technical topics for Publishers, Ad Ops, engineering, product, and revenue stakeholders.
• Strong ownership, prioritization, and cross-functional leadership—able to drive multiple workstreams across UK/NA time zones and thrive in ambiguity.
• Bachelor’s degree in Computer Science/Software Engineering (helpful but not required).

The InMobi Culture

At InMobi, culture isn’t a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.

Visit https://www.inmobi.com/company/careers to better understand our benefits, values, and more!