Senior Vendor Relations Manager

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The Vendor Relations Manager is a senior individual contributor role responsible for leading a portfolio of high-impact vendors and owning the performance and growth of a defined product or regional territory within the Achievers Marketplace. This role blends vendor relationship management with strategic thinking, commercial ownership, and cross-functional leadership.

You will operate with a high degree of autonomy and are accountable for vendor performance, member satisfaction, and financial outcomes such as margin improvement and promotional impact. They collaborate closely with Customer Success, Product, Engineering, and other internal stakeholders, and play a critical role in driving the evolution of the Marketplace.

How you'll shape Vendor Relations at Achievers:

Strategic Vendor & Territory Management:

• Manage a portfolio of high-impact, complex, or high-revenue vendors.
• Own a defined product or geographic territory (e.g., North America eGift, Fulfillment, Travel), serving as the subject matter expert and strategic lead.
• Develop and execute territory-level expansion strategies and vendor growth plans.
• Lead vendor reviews and performance assessments, focusing on alignment with Achievers’ goals.

Cross-Functional Leadership:

• Act as a key liaison with internal stakeholders including Product, Customer Success Managers (CSMs), Member Experience, Engineering, Finance, and Legal.
• Identify and resolve vendor-related friction impacting the member experience, and drive continuous improvements across the redemption journey.
• Collaborate with the Vendor Onboarding and Sourcing teams to influence vendor pipeline priorities for your region or category.

Stakeholder Leadership:

• Build strong partnerships with CSMs and CS Ops to proactively address gaps in vendor content or member experience.
• Anticipate escalation risks and implement solutions in advance through strong vendor accountability and performance planning.

Team Enablement:

• Act as a mentor and go-to resource for other team members.
• Support onboarding and training of new hires, sharing best practices, tools, and documentation.
• Contribute to internal knowledge management and process improvements.

Data-Driven Decisions:

• Use dashboards, reports, and performance data to identify trends, gaps, and opportunities.
• Monitor KPIs such as redemption success rate, delivery SLAs, margin performance, and catalog breadth.
• Present strategic insights and recommendations to leadership regularly.

Experience we feel will set you up for success:

• 5-7 years of experience in vendor management or category management.
• Proven track record of successful contract negotiations and strategic planning.
• Self-starter; acts with a sense of urgency, proven results and solution-oriented
• Strong leadership skills with the ability to mentor and develop team members.
• Exceptional analytical skills and proficiency with data analysis tools.
• Excellent communication and relationship management skills.
• Proficiency with CRMs such as Salesforce an asset
• Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.
• Bachelor’s degree preferred
• Fluency in Spanish an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$92,000 - $100,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨  Rewards for your impact through our Recognition and Rewards program

🩺  Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼  Parental Leave Top-up

🙌🏼  Employer matched RRSP contributions

🏖️  Flexible Vacation to recharge, so you can bring your best

🤝🏽  Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀  Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼  Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️  Regular events designed to build connection, belonging, and well-being

🇨🇦  Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.