Sr. Renewals Digital Experience Specialist

Описание вакансии

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About this Role

As the Sr. Renewals Digital Experience Specialist, you will be the strategic architect to own and transform the end-to-end, automated renewal experience for Samsara’s Commercial customer base. Reporting to the Senior Manager of Digital Renewals, your goal is to transform a manual, complex renewal process into a seamless, frictionless e-commerce experience. This is a high-impact, cross-functional role at the intersection of revenue operations, product-led growth, and customer experience. You will design, build, and continuously optimize scalable digital programs that drive on-time renewals, reduce churn, and expand net revenue retention (NRR) — with minimal reliance on high-touch sales motions.

You should apply if:

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and other systems and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce and other tools to drive efficiency.
• You can navigate internal complexity to win as a team: You are comfortable collaborating with cross-functional teams including Product, Marketing, Deal Desk, Legal, and Finance to architect the appropriate automation strategies.

In this role you will:

• Partner with Product and Engineering to optimize an e-commerce checkout experience for renewals, including "one-click" extensions and self-service seat expansions.
• Own the logic for the auto-renewal program. Define the criteria for "automatic" vs. "seller-assisted" renewals based on customer health scores and contract complexity.
• Develop digital-only pricing strategies (e.g., pre-negotiated step-ups or loyalty discounts) that incentivize long-tail customers to renew without requiring a human touch.
• Design the "Renewal Lifecycle" communication plan. This involves mapping out email, in-app notifications, and SMS triggers that highlight ROI (e.g., "You saved $X in fuel this year") to drive renewal intent.
• Audit the current "Contract to Cash" process for long-tail customers to eliminate hurdles like manual signature requirements, outdated payment methods, or fragmented billing cycles.
• Lead A/B testing for renewal offers, subject lines, and UI layouts to maximize conversion rates and Net Retention Rates (NRR)
• Train and enable Renewals and Sales teams on digital renewal processes, handoff criteria, and escalation protocols.

Candidate Qualifications:

• SaaS E-Commerce & Platform Expertise

• 6+ years in SaaS GTM, with at least 3 years specifically focused on digital-led sales or automated renewals.
• Deep familiarity with subscription billing and e-commerce platforms (e.g., Stripe, Recurly, Zuora) and their integration with Salesforce/CPQ.
• Proven track record of managing contracts and navigating the legal/compliance nuances of auto-renewal laws.

• Digital Marketing & Nurture Strategy

• Experience using Marketing Automation tools (Marketo, Braze, or Gainsight PX)
• Understanding of how to use in-app telemetry (e.g., "This customer hasn't checked their Safety Inbox in 30 days") to trigger proactive digital interventions.

• Commercial & Analytical Acumen

• Ability to model the impact of different renewal price increases or multi-year discount incentives on churn and LTV.
• Ability to define and track metrics like Involuntary Churn %, Digital Conversion Rate, etc.

• Strategic Influence

• Experience moving an organization away from "manual-everything" to "automated-first."
• Proven ability to present complex technical findings to non-technical executive audiences.

Education

• Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual OTE Salary

$106,802.50—$161,550 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.