Customer Support Specialist (Level 2)

Описание вакансии

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Company: paytech

Location: Limassol

Format: Full-time, office / hybrid

Position: Customer Support Specialist (Level 2)

paytech is looking for a Customer Support Specialist (L2) in Limassol!

paytech is a fast-growing fintech company transforming the way online payments work.

We offer a lot of freedom and great opportunities for professional growth within the team.

🍇 What you will do:

✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;

✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;

✔️ Reproduce reported issues in test environments and escalate bugs to Engineering;

✔️ Assist with internal testing of new features, AI, and releases;

✔️ Document solutions and contribute to the internal knowledge base;

✔️ Support and mentor junior agents.

🍇 What we expect:

✔️ English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;

✔️ 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;

✔️ Strong understanding of APIs, payment systems, and basic SQL/database queries;

✔️ Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;

✔️ Strong team collaboration skills;

✔️ Ability to manage multiple tasks and priorities in a fast-paced environment.

🍇 What we offer:

💫 Competitive salary package and performance-based bonuses;

💫 Clear career progression path toward senior technical or product-related roles;

💫 Sports and lunch compensation;

💫 Ongoing technical training and professional growth opportunities;

💫 Work equipment tailored to your needs (Mac / Windows / Linux);

💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;

💫 The option to work in a hybrid format after the probation period;

💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.

🍁 Contact for CVs and questions: Откликнуться