Senior Benefits Operations Specialist

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About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior Benefits Operations Specialist to join our team in Netherlands reporting to the Senior Manager, People Services in the People & Culture department.

As a Senior Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA and global benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to offboarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.

What you’ll do (Role Expectations)

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
• Act as the primary administrator for all time-off and leave of absence programs across multiple EMEA jurisdictions, ensuring all payroll inputs and statutory requirements are met
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience
• 6+ years of dedicated experience in HR Benefits administration, with a heavy emphasis on operational delivery and leave management
• Deep knowledge of employment/labor laws and statutory benefit offerings across multiple EMEA countries such as the UK, Germany, and France
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience working within a global, public SaaS or high-growth technology organization
• Proven track record of navigating complex international leave of absence cases with high empathy and precision
• Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegallink.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.