Senior Customer Support Operations EMEA

Описание вакансии

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

🎯 Your main goal will be to design and scale n8n’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better.

Here’s how you’ll make it happen across strategy, systems, and day-to-day operational excellence:

Post-sales strategy & planning

• Own headcount planning and capacity models to align resources with retention and expansion goals.
• Drive territory/segment design to support clear coverage, prioritization, and predictable execution.
• Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.

Process design across the customer journey

• Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.
• Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.
• Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.

Systems, automation & operational excellence

• Translate strategy into efficient systems and automation that improve quality, speed, and consistency.
• Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.
• Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.

Cross-functional alignment & execution

• Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.
• Lead cross-functional initiatives with strong stakeholder management and crisp execution.
• Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

REQUIREMENTS

Must-haves

• 🧩 Revenue Ops / CS Ops experience: You’ve owned or significantly contributed to revenue operations or customer success operations in a SaaS environment.
• 🛠️ Process design excellence: You’re known for turning messy, ambiguous workflows into scalable, measurable processes people actually follow.
• 📈 Analytical mindset: You can define success metrics, spot patterns in data, and translate insights into operational decisions that improve outcomes.
• 🚀 Autonomous execution: You’re comfortable owning a strategic scope while also driving hands-on delivery from idea to rollout.
• 🔗 CRM / CS platform familiarity: You’ve worked with CRM and/or customer success tooling and understand how systems enable (or block) great operations.
• 🤝 Cross-functional collaboration: You build alignment across teams, navigate trade-offs well, and keep stakeholders moving in the same direction.

Nice-to-haves

• 🗣️ Customer advisory boards: You’ve set up or run advisory boards and know how to operationalize customer input into action.
• 🚨 “War room” operating models: You’ve led structured, cross-team escalation or execution cadences to solve complex customer or revenue issues quickly.
• 🧠 Forecasting models: You’ve helped build or improve post-sales forecasting approaches for renewals and expansions.
• 🌍 Multi-team operational programs: You’ve delivered operational initiatives that required strong coordination across multiple functions and priorities.

Why join us?

At n8n, you’ll shape how we run post-sales at a pivotal moment: we’re doubling down on NRR and the end-to-end customer experience, and your work will directly influence retention, expansion, and customer health at scale. You’ll work across Customer Success, Support, Product, Data, and Automation to build systems and processes that make the entire function sharper, faster, and more predictable. You’ll join a remote-first, builder-driven team with high trust, high ownership, and the ambition to keep raising the bar as we grow.

Sound like a challenge you’re excited to take on?

Apply now and help us build the future of automation.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

*Our company language is English.*

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

*Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.*

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

+ Europe: 30 days of vacation, plus public holidays wherever you are.

+ US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

+ Europe: We provide benefits according to local country norms.\*

+ US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

+ Europe: We provide pension contributions according to local country norms.\*

+ US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

+ Europe: We provide benefits according to local country norms.\*

+ US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

\ Country-specific details are provided in your contract.*