Senior Manager, HR Systems

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About the Team

Our People Team is key to the growth of GOAT Group as the company continues to expand globally. Through our innovative programs and data-driven strategies, the company is committed to building a culture that is inclusive, cooperative and motivating. As a member of this team, you will play an indispensable part in our company's future by matching talent to the right roles as well as cultivating an environment in which all of our employees – across our warehouses, Flight Club retail stores and corporate teams – are able to thrive.

Role Overview

We are looking for a hands-on Senior Manager, HR Systems to join our People team. This is a highly technical role, deeply embedded in our systems and day-to-day workflows.

Owning the HR technology stack end-to-end; the role will ensure the reliability, performance, and scalability of our systems across the employee lifecycle. This includes overseeing support operations, managing vendor relationships, troubleshooting system and integration issues, and maintaining the overall health of our People systems.

This role will operate as a builder and operator, directly handling complex and high-impact work while overseeing a People Technology Specialist. A key part of this role will be establishing clear prioritization, improving execution rigor, and building a more structured and scalable support model across the team.

Additionally, this role will lead automation and process improvement efforts, identifying manual pain points and partnering closely with the Director of People Operations to design and implement scalable solutions. The role will use visibility into day-to-day operations to continuously surface opportunities to streamline workflows, improve data integrity, and reduce manual effort across the People function.

In this role, you will:

• Own and manage the HR tech support function, including intake, triage, resolution, and escalation of tickets
• Build AI-assisted workflows where applicable — flagging, classification, notifications, and intelligent routing across People processes
• Own technical documentation, integration specs, data flow diagrams, etc.
• Serve as a technical resource and escalation point for HR tech issues across the People team
• Support ad hoc data pulls, system troubleshooting, and cross-functional HR tech requests
• Use operational exposure as a continuous feedback loop to surface new automation opportunities
• Translate complex technical constraints and tradeoffs into clear recommendations for the Director and People team leadership
• Collaborate with COEs e.g. People Operations, IT, Finance, Payroll, and Talent Acquisition to ensure system triggers, data handoffs, and approval workflows are reliable and production-grade
• Stay current on the HR technology landscape — new ADP capabilities, iPaaS evolution, and AI tooling relevant to the People function

We are looking for:

• 8+ years in a technical systems, integration engineering, IT, or HRIS role — with meaningful experience in environments where HR data flows are central
• Hands-on experience building and maintaining API integrations, event-driven workflows, or data pipelines
• Deep working knowledge of ADP (Lyric strongly preferred; Workforce Now considered) — including configuration, reporting, workflows, and data integration
• Experience with identity and directory systems (OKTA or similar) in the context of HR-IT data flows
• Strong data fluency — able to design schemas, trace data lineage, validate integrity across systems, and build reliable audit processes
• Experience handling sensitive HR data, PII, and related security and compliance requirements
• Ability to work autonomously on complex, multi-system problems and communicate findings clearly to non-technical stakeholders

Preferred:

• Experience with bidirectional data syncs with HRIS
• Familiarity with Snowflake or cloud data warehouse environments
• Experience with leave management and workforce management systems and payroll data flows
• Background deploying AI-assisted workflows — classification, flagging, intelligent notifications, or LLM-based process automation
• Exposure to compliance-sensitive automations
• Experience in a high-growth or scaling company environment

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$116,960—$171,800 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.