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Senior Manager, Machine Learning, Community Support Products
Оценка ИИИсключительная вакансия от мирового лидера индустрии с возможностью работать удаленно из Китая. Роль предлагает работу над передовыми технологиями (LLM) и значительное влияние на продукт, которым пользуются миллионы людей.
Сложность вакансии
Оценка ИИВысокая сложность обусловлена требованиями к глубокому техническому бэкграунду (PhD/Master's, 9+ лет опыта) и управленческим навыкам в специфической нише LLM и клиентской поддержки. Работа в глобальной компании уровня Airbnb предполагает жесткий отбор и высокие стандарты проектирования систем.
Анализ зарплаты
Оценка ИИЗарплата для данной позиции в Airbnb в Китае обычно находится в верхнем дециле рынка. Указанный диапазон отражает рыночные стандарты для Senior Manager уровня в топовых технологических компаниях (Big Tech) с учетом локальных надбавок за экспертизу в ИИ.
Сопроводительное письмо
I am writing to express my strong interest in the Senior Manager, Machine Learning position for Community Support Products at Airbnb. With over 9 years of experience in building large-scale AI models and a proven track record of leading high-performing engineering teams, I am excited about the opportunity to drive innovation in Airbnb's support ecosystem. My background in both traditional ML and recent LLM applications aligns perfectly with your vision of transforming customer service through advanced technology.
In my previous roles, I have successfully managed the end-to-end lifecycle of ML products, from research to production, while fostering a culture of technical excellence and rapid iteration. I am particularly drawn to Airbnb's commitment to combining AI capabilities with human expertise to create seamless experiences for hosts and guests. I am confident that my leadership skills and technical depth will allow me to make a significant impact on your Community Support Engineering team in China.
Составьте идеальное письмо к вакансии с ИИ-агентом
Откликнитесь в airbnb уже сейчас
Присоединяйтесь к Airbnb и возглавьте команду, создающую будущее клиентского сервиса на базе ИИ!
Описание вакансии
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.
As part of the CS Product vision, we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.
The Difference You Will Make:
As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.
What You’ll Do:
Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.Proactively take initiatives to drive for outcomes over the scope of the team.Build relationships and drive alignment with stakeholders within Community Support and across external teams.Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.Provides critical guidance and input in prioritization over multiple major projects.
- Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.
- Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.
Your Expertise:
- Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.
- Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.
- Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.
- Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.
- Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.
- Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.
- Educational Background: PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field.
- Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.
- Leadership Experience: 2+ years managing machine learning teams that deliver large impact.
- Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.
- Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.
Your Location
This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Создайте идеальное резюме с помощью ИИ-агента
Навыки
- Artificial Intelligence
- Python
- Machine Learning
- Large Language Models
- Statistics
- System Design
- Engineering Management
Возможные вопросы на собеседовании
Проверка опыта управления и развития талантов в высокотехнологичной среде.
Расскажите о вашем подходе к менторству ML-инженеров: как вы помогаете им расти технически и профессионально?
Оценка способности кандидата внедрять современные технологии (LLM) в реальные бизнес-процессы.
Как бы вы подошли к интеграции LLM в существующую систему поддержки Airbnb, чтобы сбалансировать автоматизацию и качество обслуживания?
Проверка навыков кросс-функционального взаимодействия и управления ожиданиями.
Опишите случай, когда вам нужно было убедить стейкхолдеров в необходимости изменения приоритетов в ML-проекте. Как вы аргументировали свою позицию?
Оценка технической экспертизы в области масштабируемых систем.
С какими основными трудностями вы сталкивались при масштабировании ML-моделей для миллионов пользователей и как вы их решали?
Проверка умения работать в условиях неопределенности.
Как вы расставляете приоритеты в команде, когда требования бизнеса меняются быстрее, чем циклы обучения моделей?
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