Senior People Operations Associate

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About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We are looking for a highly organized and detail-oriented Senior People Operations Associate to join our dedicated People Team. If you enjoy working with people and have a passion for making HR processes run smoothly, this could be the perfect fit for you!

In this role, you’ll help keep our HR operations on track across our APAC offices by providing support to employees and managers. You’ll handle various employee transactions, ensure our data stays accurate, and help with different HR initiatives. Plus, you’ll have the chance to help us improve our HR policies and processes on a regional and global scale.

If you’re ready to make a positive impact and collaborate with a great team, we’d love to hear from you!

You Will:

• Driving and handling Tier 2 level employee transaction complex tasks from a People Operations perspective.
• Data Management: Manage and maintain employee data in Workday, including data loads and Workday audits.
• Employee Support: Act as a secondary point of contact for employee escalations, providing timely and helpful responses.
• Reporting & Analytics: Generate, analyze, and improve Workday reports to support data-driven decision-making.
• Process Improvement: Proactively identify opportunities to improve existing HR processes and procedures, and contribute to the implementation of solutions.
• Collaboration: Collaborate effectively with the broader People Team (regionally & globally) on various projects and initiatives, and provide thought partnership to our internal stakeholders (compensation, immigration, compliance, payroll, IT, recruiting, benefits) by becoming subject matter expertise on all people ops related matters, support people ops manager to manage external vendors and service providers.
• Documentation: Draft and prepare employee documents including employment contracts, job change addendum, and contract renewal reminders and coordinate the hands-on execution of document signing.
• Payroll and Tax Return Preparation: Assist with payroll preparation by processing main cycle payroll, termination payments, leaves of absence (LOA), time off, and short-term sick leave.
• Policy Development: Assist in the development and implementation of HR policies and procedures, ensuring compliance with local labor laws and regulations, with a focus on understanding compliance requirements.
• Identify areas of improvement and automation opportunities, Communicate recommendations on initiatives and influence stakeholders through data and thoughtful interpretation of findings
• Manager Support: Execute tasks and projects as directed by the People Solutions Manager.

You Should Have:

• At least 5 years of experience as HR/People Operations Associate or HR Generalist role, preferably in a startup or rapid growth company.
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Proven experience processing a wide range of HR transactions.
• Strong understanding of HR best practices across Southeast Asia countries.
• Experience with Workday HRIS is a must.
• Demonstrated understanding of employment laws and compliance requirements, particularly within Southeast Asia.
• Demonstrated ability to organize and prioritize a high volume of concurrent tasks and responsibilities.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills in English and Vietnamese.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent drafting and policy creation skills.
• Advanced proficiency with Excel and/or G-Suite applications (Gmail, Docs, Sheets, Calendar).
• Open minded, strong adaptive on change management.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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