Sr. Manager, Global IT Operations

Описание вакансии

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.

Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.

We are seeking a highly experienced Senior Manger, Global IT Operations to lead our End User Services (Tier 1 & 2), Workplace Productivity & Collaboration, Endpoint Engineering, ITSM, and AV functions. This role is responsible for delivering a world-class technology experience by ensuring operational excellence across our core IT services and providing high-touch support for the digital tools that power our teams.

Responsibilities:

• Team Leadership & Support Delivery: Lead and develop a high-performing multi-functional IT operations team overseeing Tier 1 Service Desk and Tier 2 IT Support.
• Workplace Productivity & Collaboration Support: Provide and manage end-to-end support for the workplace productivity stack and collaboration tools, ensuring seamless user experiences, rapid troubleshooting, and effective tool adoption.
• Asset Lifecycle Management: Own the full hardware and software asset lifecycle for End User Computing (EUC), including procurement, automated provisioning, software license compliance, and secure retirement.
• AV & Conferencing Services: Oversee the implementation and maintenance of all office Audio Visual (AV) and Video Conferencing systems to ensure seamless hybrid meeting experiences.
• ITSM Maturity: Define and mature ITSM processes, including incident, request, knowledge, and problem management to drive standardization and continuous improvement.
• Operational Execution: Establish operational roadmaps, OKRs, and capacity plans for each pillar, including EUS, Systems, Endpoint, and Digital Workplace.
• Device Management: Own the device management strategy across macOS, Windows, and mobile platforms, ensuring scalable and secure configurations.
• Cross-Functional Collaboration: Partner with other IT Functions, HR, Facilities, and Communications for onboarding, rollouts, and overall employee experience improvements.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• Experience: 10+ years of IT operations experience, with at least 5+ years in a leadership or management role.
• ITSM tools:  Expertise in ServiceNow ITSM capabilities
• Collaboration Tool Support: Deep experience supporting and troubleshooting a broad portfolio of SaaS-based workplace and collaboration applications.
• Lifecycle & Support: Proven experience managing EUC asset lifecycles and ITSM frameworks (ITIL) in a growth-oriented environment.
• Technical Proficiency: Hands-on familiarity with identity management (Okta/Entra), endpoint management tools (MDM), and AV/VC hardware.
• Scaling Experience: Track record of building and scaling IT teams and operations in fast-paced environments.

Preferred Qualifications:

• Experience supporting executive teams or high-velocity engineering organizations.
• Strong understanding of automation and workflow orchestration to reduce operational friction.
• Exposure to compliance frameworks such as SOC2, ISO 27001, or FedRAMP.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $146,900 - $183,600. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

We are an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis.

Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy.

Archer is unable to provide work visa sponsorship for this position at the present time.

Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.

Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to People@archer.com. All employment processes are managed by the Archer People Team.