Technical Support Engineer (PT time zone)

Описание вакансии

Turnkey

Technical Support Engineer (PT time zone)

$100K – $150K • Offers Equity

Формат работы: удалённо

*☑️* Чем предстоит заниматься

-As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey

-You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone

-This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience

-Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations

-Debug integrations across a variety of platforms and languages

-Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution

-Support customers in setting up and verifying integrations, including configuration, auth flows, and signing

-Create and maintain example code, troubleshooting guides, and internal playbooks

-Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs

-Partner with Product and Engineering to relay feedback and insights from the field

-Help improve internal tools and processes to scale our technical support function

*☑️* Наши пожелания к кандидатам

-2–6 years of experience in a technical support, solutions engineering, or software engineering role

-Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs

-Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)

-Strong problem-solving skills and comfort digging into unfamiliar systems to find answers

-Clear, empathetic written and verbal communication

-Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching

-Previous experience in the crypto / web3 space

-Experience supporting developer tools, APIs, or SDKs

-Prior experience with customer-facing technical roles in crypto, fintech, or security products

-Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)

-Product-minded: you notice friction and think about how to remove it

-Strong curiosity for how secure infrastructure and crypto key management work

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