Customer Success Lead (EMEA)

Описание вакансии

WHO WE ARE

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.

We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.

Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.

CUSTOMER SUCCESS TEAM

We are looking for an outstanding Lead Customer Success (EMEA) to join our growing global team!

The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

We are looking for people with high expertise, enthusiasm, and a true passion for mobile app marketing. If you are willing to work in a fast paced environment while providing an outstanding level of service, you might be the candidate we are looking for 👀

WHAT YOU'LL DO

Customer Focus & Leadership

• Act as the Executive Lead for key accounts across EMEA. While the CSM manages daily operations, you will own the long-term roadmap and build high-level relationships with senior stakeholders (VPs, Heads of Growth) to ensure Jampp is seen as a core business partner, not just a vendor.
• Lead by example in customer management, setting the standard for relationship building, communication, and strategic thinking across the team.
• Own high-level client communication, while empowering your team to drive day-to-day interactions and deliver exceptional service.
• Develop a deep understanding of clients’ business goals and ensure alignment with Jampp’s solutions to drive measurable impact.
• Identify and unlock growth opportunities across accounts (cross-sell & upsell), contributing directly to regional revenue expansion.

Team Leadership & Development

• Lead, mentor, and develop a team of Customer Success Managers, fostering a high-performance, collaborative, and feedback-driven environment.
• Provide guidance on client strategy, campaign execution, and problem-solving, helping the team navigate complex challenges.
• Act as an escalation point for critical client issues, ensuring timely resolution while turning challenges into learning opportunities for the team.
• Drive team engagement, motivation, and continuous learning, aligned with Jampp’s culture of autonomy and ownership.

Business Strategy

• Partner closely with Sales, Product, and other cross-functional teams to drive strategic initiatives across the EMEA region.
• Translate regional market insights into actionable strategies that improve product adoption, client retention, and growth.
• Contribute to defining best practices, processes, and playbooks for Customer Success at scale.
• Support revenue forecasting and account planning in collaboration with Sales leadership.

Campaign Strategy & Oversight

• Oversee the execution of high-impact mobile marketing campaigns, ensuring strategic alignment and excellence in delivery.
• Guide the team in campaign planning, optimization, and performance analysis using Jampp’s programmatic tools.
• Ensure the delivery of high-quality insights, reports, and recommendations that drive continuous improvement for clients and internal stakeholders.
• Promote a data-driven mindset, ensuring decisions are backed by strong analysis and performance metrics.

WHAT WE LOOK FOR

• Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience)
• +5 years of experience in customer success, account management, sales, or digital marketing

• At least 1–2 years in a leadership or mentoring role.

• Strong commercial mindset with a proven track record of driving client growth and retention.
• Excellent analytical skills and experience working with data to generate insights and inform decisions.
• Outstanding communication and stakeholder management skills, with the ability to interact with senior client counterparts.
• Fluency in English is a must (both written and spoken).
• Experience in mobile marketing, adtech, or programmatic advertising is highly valued.

🤓 A proactive, strategic thinker who thrives in a fast-paced, high-growth environment.

💙 A natural leader who inspires others through collaboration, positivity, and accountability.

WHAT WE OFFER

• 📱Learn a ton about the hottest area of growth in Internet advertising - Mobile!
• 💰 Competitive salary
• 📈  A great level of responsibility from day one and the chance to develop your potential without limitations.
• 💪 Anentrepreneurial environment.
• 💻 Office and remote work balance
• 🤓  A structured remote onboarding process and continuous training with a supportive team. We win together!
• Work with a talented global team that you can constantly learn from! We have jamppers from 🇧🇷🇬🇧🇺🇸🇮🇪🇩🇪🇦🇷🇷🇺... our customers are not the only ones from around the globe 😉