Manager, Learning and Development

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Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a Manager, Learning and Development to lead and evolve our learning programs, systems, and team. This role will partner with business and People leaders to identify development needs, oversee the delivery of impactful onboarding and learning experiences, and drive a cohesive learning ecosystem that supports employee growth and compliance across a global organization.  

Responsibilities:  

Learning Program Strategy & Development  

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization.
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives.
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design.

 Learning Design, Delivery & Evaluation  

• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency.
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments.
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions.
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements.
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.

Learning Systems & Enablement  

• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience.
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.

People Leadership & Team Management  

• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions.
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.

Qualifications: 

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
• Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
• Leadership and team management experience, with the ability to inspire and develop a high-performing team
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
• Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others
• Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees.
• Strategic thinker with the ability to align learning initiatives with business objectives
• Strong project management skills, including the ability to manage multiple initiatives simultaneously
• Analytical mindset to assess training effectiveness and make data-driven improvements
• Professional certifications in training and development, instructional design, or related areas are a plus

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.