Talent Acquisition Shared Services Associate - US

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The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, as a Talent Acquisition Shared Services Associate, you manage the full end-to-end recruitment lifecycle, from the initial sourcing and screening of candidates to the final stages of onboarding. You are responsible for identifying talent, scheduling interviews, and drafting offer letters while overseeing critical compliance steps like background checks and pre-hire documentation. By maintaining accurate data and collaborating closely with stakeholders, you ensure a seamless, high-quality experience for candidates and a highly efficient hiring process for the organization.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• End-to-End Onboarding Support: Facilitates the candidate lifecycle by managing offer letters, new hire packets, background checks, and pre-boarding logistics.
• Logistics & Communication: Coordinates interview schedules, sends invites, administers candidate testing, and serves as a primary touchpoint for candidate inquiries.
• Data Integrity & Systems Management: Maintains high data quality within ERP and TA systems, specifically managing digital documentation via tools like DocuSign.
• Reporting & Documentation: Responsible for tracking candidate movement, generating data reports, and ensuring all recruitment files are properly archived for audit readiness.
• Process Optimization: Partners with HR teams to align TA practices and contributes to the creation and review of Standard Operating Procedures (SOPs).
• Compliance & Auditing: Participates in training and internal audits to ensure all hiring activities meet organizational standards and data accuracy requirements.

What you’ll bring

• Educational Foundation & Experience: Requires a Bachelor’s degree (HR, Psychology, or related) paired with at least 2 years of solid experience in a similar Talent Acquisition or HR administrative capacity.
• Technical Proficiency: Must be an expert in Hiring/ERP systems and ATS tools, with specific experience in interview scheduling software, background check vendor management, and digital tools like DocuSign and Microsoft Excel.
• Data & Process Management: Highly skilled in managing the employee lifecycle database, ensuring data integrity, and translating statistical reporting into actionable insights.
• Operational Excellence: Proven ability to work in shared services or matrix environments, maintaining a structured, systematic approach to meet tight deadlines with high accuracy.
• Soft Skills & Ethics: Strong communicator who can resolve conflicts with integrity, maintain strict confidentiality, and collaborate effectively with diverse stakeholders.
• Strategic Mindset: A proactive, result-oriented professional who takes initiative, makes sound judgments, and is committed to continuous process improvement and company growth.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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